NEWARK - This week, PSE&G is reminding customers how to spot and avoid utility scams, joining Utilities United Against Scams (UUAS) in supporting the Federal Trade Commission’s (FTC’s) annual National Consumer Protection Week, along with more than 100 federal, state and local agencies.
Utility impostor scammers pretend to represent electric, natural gas, water and sewer utilities to steal customers’ money and personal information, according to PSE&G. Being aware of how scammers operate can save customers from being cheated out of hundreds, if not thousands of dollars.
Scammers approach customers through a variety of methods, including texts, phone calls, in-person visits and emails. Scammers often claim a customer is past due on their utility bill, and demand payment through one specific payment option to avoid service disconnection.
“The safety and security of our customers is always a top priority. We continue to raise awareness and educate customers about how to spot and stop potential scams,” said Dave Johnson, senior vice president and chief customer experience officer, PSE&G. “Scammers try to blindside you with an urgent problem in the hopes that you panic and miss all the clues of a scam. We want customers to remember one simple thing: If someone calls threatening to shut off your power or gas service and demands a specific type of payment immediately, hang up and call the number that’s printed on your bill to verify before acting.”
PSE&G reminded customers of some common utility scams, including:
- Fake phone calls – Scammers call pretending to be from your utility company, claiming your bill is overdue and demanding immediate payment, often through prepaid cards, wire transfers or cryptocurrency.
- Phony door-to-door visits – Fraudsters may show up at your home wearing fake uniforms, insisting on an immediate inspection or payment.
- Suspicious emails and texts – You may receive messages claiming to be from your utility provider with links asking for payment or personal details.
- Caller ID spoofing – Scammers can manipulate caller ID to display a utility company’s real phone number, making their scheme seem legitimate.
The company urged customers to report potential scams at 1-800-436-PSEG (7734).
